Returns and Exchanges
Optics4Birding we stand behind our service and the products that we carry.
If you are not totally satisfied with your purchase you can return it
to us for a full refund (less offsetting credit card and shipping costs)
within 7 days after you received the product(s) subject to our
Return Conditions and Procedures
If it has been over 7 days since you have received your product(s),
Optics4Birding will honor an exchange for a product of equal or greater
value for up to 30 days after you received the product(s). If you
select a product of greater value, you will of course be charged for
Optics4Birding may, at our discretion, extend the time limits for
either returns or exchanges. Please call to ask for an extension for
unusual circumstances. We do extend the return time for the holidays.
Holiday presents must be shipped within three business days after New
If you have any questions regarding our return policy or the options
that you have, please feel free to call customer service at 1-877-OP4BIRD
(674-2473) or email us at
Return Conditions and Procedures
No item may be returned without a Return Material Authorization
(RMA) number. You must call us to obtain this number. If you return
an item without an RMA number, it may be returned to you at your cost.
RMA numbers apply only to the item(s) listed on the RMA packing list
we email to you. If you need to return other items, please call for
a new RMA.
When you call for an RMA, we will email you a page with a return label
and a packing list. Please cut this page in half, put the packing list
in the box and tape the label to the outside. We ship from multiple
locations and returns do not always go to the place from which they
were shipped. Using the label we email you will ensure your return goes
to the proper place. Returns received without an RMA or returned to
the wrong address will be returned to you at your cost and/or assessed
a restocking fee of up to 15% at our discretion.
In order to receive a full refund, products must be returned in pristine
(as new) condition. This means they must be unopened (any seals or shrink-wrapping
must be intact), and contain all materials originally included with
the item(s). If any promotional items were sent, they must also be returned.
You will be charged for unreturned promotional items at their full standard
price. Items not returned in pristine condition may be charged a restocking
fee of 15% (or more depending on condition and resalability) of the
sale price listed on our web site at the time of the return.
All authorizations are made on specific items. To receive the correct
refund, please return only the item(s)authorized. Should you decide
to return other items, please call again for another authorization.
Items returned without an authorization may be subject to a restocking
Return Shipping Fees
Unless we tell you otherwise, you are responsible for all costs of
returning or exchanging your order. Send your return using a carrier such as FedEx,
UPS, DHL, or USPS with a signature required, and sufficient insurance
to cover yourself in case the returned items are damaged or lost. Either
reuse the original packaging, or make sure that you use sufficient padding
to prevent damage during transit. We are not responsible for damage
to your return once it leaves our doors.
If your package arrives in less than perfect condition, or fails to
arrive according to projected tracking information, notify us immediately.
We will place a claim with the carrier and send you a new product(s)
once we receive compensation from the carrier.
A restocking fee of 15% will be charged for all items removed from
blister packaging. This includes, but is not limited to, batteries and
A restocking fee of 15% will also be charged for any optics item purchased
for comparison purposes. This means if you buy two or more spotting
scopes, pair of binoculars, etc., and return any, we will assume that
you bought them for comparison purposes, and will charge a 15% restocking
fee for each item returned.
There are no refunds on gift certificates.